Please carefully review our return and exchange policy, or feel free to contact our photography studio directly for any inquiries.
As this is a personalized custom product, we do not accept returns or exchanges for reasons such as change of mind, incorrect colour selection, photo choice, or sizing issues
All products are carefully packaged to ensure safe transport. However, due to the integrated printing process and the materials used, the acrylic surface is particularly susceptible to minor scratches during shipping. In the case of small scratches or slight printing imperfections, we are unable to offer replacements or remakes. Refunds or exchanges will only be provided for significant quality issues, such as severe defects in the image or major scratches.
Although our photography studio is committed to achieving a true-to-life result, colour discrepancies are unavoidable. Additionally, different devices may display colour variations. Therefore, our photography studio does not accept returns or exchanges based on colour discrepancies.